Troubleshooting Tips for Sony Alpha Cameras

PROBLEM:  My SmallHD FOCUS won't display an image from my Sony Alpha camera

TIPS:

  1. Ensure that you have a secure Micro HDMI connection between the Sony Alpha camera and the SmallHD FOCUS. 
  2. Turn off "HDMI Info. Display" in your camera's HDMI Settings (Menu > Setup3 > HDMI Settings > HDMI Info. Display).

PROBLEM:  Why does the camera’s screen go black when I hit record?

TIP:  When shooting 4K, most (if not all) of the Sony Alpha cameras will turn off the LCD if they are connected to an HDMI source (like an external monitor).

PROBLEM:  How can I get the SmallHD monitor to show an image while recording in 4K?

TIP:  Turn off “Proxy Recording” (Menu > Movie1 > Proxy Recording).

PROBLEM:  Why can’t I get a full-screen image on the SmallHD FOCUS?

TIPS:

  1. Turn off “HDMI Info. Display” in the camera’s HDMI Settings Menu (Menu > Setup3 > HDMI Settings > HDMI Info. Display)
  2. Switch the camera dial to “Movie Mode” (the film strip as opposed to the “M” or “AUTO” mode.

PROBLEM: Why does the faux Sony NPFW50 battery adapter not fit in my Sony a6500?

TIP:  We’ve made an adjustment to the battery adapter cable to accommodate the size difference between the battery chambers (available upon request).